Frequently Asked Questions

Everything you need to know about your JOVS beauty journey.

How long does shipping take for my JOVS device?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is the return policy for beauty devices?

We offer a 60-day money-back guarantee. If you are not satisfied with your results, you can return the device in its original packaging for a full refund, minus shipping costs.

Are JOVS products covered by a warranty?

Yes, all JOVS devices come with a comprehensive 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

Is the IPL hair removal treatment safe for all skin types?

Our devices are designed with advanced safety sensors; however, IPL is most effective on light to medium skin tones with dark hair. Please consult our skin tone chart before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.

How often should I use my JOVS device for the best results?

For the initial phase, we recommend using the device 3 times per week for the first 4 weeks. After the initial phase, treatments can be reduced to once every two weeks for maintenance.